Contact Us

Below are links frequently asked questions and information to help answer your query. If this doesn’t answer your question, you can use our enquiry form below.

Logging into the FSRH Website FAQs

View FAQs on:

  • How to register
  • How to reset your password

View all FSRH Website FAQs.

Training Hub FAQs

The Training Hub, is supported by Learning Pool. 

What Training Hub issues can I contact Learning Pool about?

• I can login to the MyFSRH website area but I cannot access the Training Hub
• I am having pages/course loading issues including server failure message e.g. page not found
• My course completion is not recorded
• I cannot upload CPD documents
• The course I am expecting to be able to see isn’t visible
• The page isn’t displaying properly
• I am trying to find something in the Training Hub and need help with navigation

If your question isn’t related to the topics above, please see the other FAQ in this session.

Learning Pool contact details
Phone number: +44 345 074 4114
Email address:

Opening hours: Mon – Fri 08:00 – 20:00, Sat & Sun 09:00 – 17:00

Redesigned Diploma FAQs

Examples of some FAQs you may find in this section:

  • How to add a FRT to your account
  • Can I have more than one FRT in my Diploma journey
  • I've applied for the Diploma but I've not heard back

View Redesigned Diploma FAQs.

Previous Diploma (started before Dec '20) FAQs

View FAQs on:

  • Timelines for completion

  • e-portfolio 

View FAQs on the previous Diploma. 

Letter of Competence FAQs

  • What are the entry requirements for LoCs?

  •  How often do I need to recertify?

View Letter of Competence FAQs.

FAQs about Recertification

  • How to view your recertification date(s)

  • How to rejoin if your membership is lapsed and you want to recertify

  • How to ask for an extension.

View all FAQs about recertification. 

If you are viewing this webpage on some smartphones, sometimes the submit button at the foot of the form below is not visible, if this is the case, please click on this link to fill in the form on a new window, we will receive it at FSRH and be in touch with you soon.

Due to unplanned staffing shortages, we have taken the difficult decision to temporarily close our telephone line. You can still get in contact with us by filling in the form above, and an agent will deal with your query as soon as possible. We will be opening the phoneline again as soon as possible, please bear with us while we work to put in place a better experience for you, but in the meantime, we thank you for your patience.

If you have a technical query regarding the FSRH Training Hub, please use the below contact details:

Training Hub contact details
Phone number: +44 345 074 4114
Email address:
Opening hours: Mon – Fri 08:00 – 20:00, Sat & Sun 09:00 – 17:00

Other contact details:

FSRH's Clinical Effectiveness Unit

BMJ Sexual & Reproductive Health (BMJ SRH) Journal

How to find us

FSRH's full address is: FSRH, 10-18 Union Street, London, SE1 1SZ. The nearest tube is London Bridge which is about a 7-minute walk. FSRH is situated in the Royal College of Obstetricians and Gynaecologist premises. Due to COVID-19 restrictions all staff are working from home until further notice.